[ OK ] System online · Khobar, Dammam, KSA
IT Support Specialist: help desk, desktop support, Microsoft 365, Active Directory and ITIL.
3+ years keeping enterprise users online in Saudi Arabia and Pakistan. Today I support about 55 people on a security-controlled energy site in the Eastern Province, and I built the internal system the company runs on.
- Windows 10/11
- Windows Server
- Active Directory
- Group Policy
- Microsoft 365
- Exchange Online
- Teams
- SharePoint
- OneDrive
- Intune
- BitLocker
- Hyper-V
- VMware
- ServiceNow
- Jira Service Management
- ITIL v4
- PowerShell
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- VPN
- Wi-Fi
- MFA
- RDP
- TeamViewer
- AnyDesk
PS> Get-ChildItem
Service catalog
Each page covers one part of my CV. Pick one to open it.
about.html
About
Who I am and how I work, plus a PowerShell terminal you can type in.
Open page
impact.html
Impact
Systems I built and run, and real numbers from my current role.
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skills.html
Skills
Help desk, Microsoft 365, Active Directory, networking, ITSM and scripting.
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experience.html
Experience
On-site roles in the Eastern Province and Pakistan, plus education, certification and languages.
Open page
desk.html
Live desk
A simulated service desk queue. Jump in and help clear the tickets.
Open page
after-hours.html
After hours
My side interests: building websites and exploring AI tools.
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contact.html
Contact
Hiring for IT support? Open a ticket, or reach me by email, phone or LinkedIn.
Open a ticket